Shipping Policy

Effective Date: 04/10/2025


1. Order Processing Time

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.


2. Pre-Orders

If your order includes both pre-ordered and in-stock items:

  • Combined Shipping: All items will be shipped together once the pre-ordered items become available.

  • Separate Shipping: If you require the in-stock items sooner, please place a separate order for those items.

Please note that shipping times for pre-ordered items are estimates and may vary based on availability and manufacturer timelines. We appreciate your patience and understanding.


3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.


4. International Shipping

We offer international shipping to most countries. Please be aware:

  • Customs Fees and Import Taxes: International shipping rates only cover the postage. Customs fees and import taxes may be billed to you upon delivery. Delivery rejection due to unpaid customs fees or taxes does not qualify for a full refund; a 10% restocking fee will be incurred in such situations.

 

5. Free Shipping

Free shipping may be available for orders above 100 USD.


6. Order Status and Tracking

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@shininglegends.jp with your name and order number, and we will look into it for you.


7. Refunds, Returns, and Exchanges

Please refer to our Refund & Return Policy for detailed information.


8. Policy Changes

We reserve the right to change our shipping policy without notice. Please review this policy periodically for any updates.


9. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: info@shininglegends.jp