The TL;DR you will only ever needed.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders ready?
All orders are processed within 3 to 5 business days(excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How long will it take to get my orders arrive?
Depending on your location and the shipping method selected, delivery times may vary. Check the list below for more information:
Asia
- Seamail (Slow) : 1–2 months
- Airmail (Standard) : 10–13 Days
- Priority Airmail (Fast) : 6-9 Days
- EMS (Express) : 3 - 7 Days
North America
- Seamail (Slow) : 1–3 months
- Airmail (Standard) : 18-21 Days
- Priority Airmail (Fast) : 14-17 Days
- EMS (Express) : 12 - 15 Days
Europe
- Seamail (Slow) : 1–3 months
- Airmail (Standard) : 12–15 Days
- Priority Airmail (Fast) : 8-11 Days
- EMS (Express) : 8 – 11 Days
Oceania
- Seamail (Slow) : 1–3 months
- Airmail (Standard) : 14–17 Days
- Priority Airmail (Fast) : 10–13 Days
- EMS (Express) : 5 – 8 Days
South America
- Seamail (Slow) : 2–4 months
- Airmail (Standard) : 17-20 Days
- Priority Airmail (Fast) : 17-20 Days
- EMS (Express) : 14–17 Days
Africa
- Seamail (Slow) : 2–4 months
- Airmail (Standard) : 21–24 Days
- Priority Airmail (Fast) : 20–23 Days
- EMS (Express) : 18–21 Days
All data above are estimated delivery time. List last updated at: Apr 2025.
What are the rules for pre-order?
Pre-order roll out for our store follows the following phases:
Phase 1 (2 Weeks Before Release)
- All pre-order products will be available exclusively on our web store for the first week. Be the first to secure yours before Phase 2 opens to everyone else!
Phase 2 (1 Weeks Before Release)
- All pre-order products will be available exclusively on our web store for the first week. Be the first to secure yours before Phase 2 opens to everyone else!
Phase 3 (Release Day)
- We will begin preparing shipments for all orders placed. Orders will be dispatched within 5 business days from the release date of the pre-order. If your order includes non-pre-order products, they will be shipped together at that time.
Phase 4 (Shipment Arrival)
- Get excited for your order, and have fun once it arrives! Don’t forget to leave us a review—you’ll receive a special appreciation coupon for your next purchase!
What are the terms for refund & returns?
Most products sold on our store come with a 60-day refund window, starting from the date the order is dispatched.
Some product categories are final sale and non-refundable.
Please refer to our Refund & Return Policy via the link in the footer below for detailed information.